This return, refund and exchange policy covers every item purchased from CHIC AVENUE SDN BHD 202501048258 (1649666-X) and explains when a claim qualifies.
When a Return or Refund Applies
Items are not exchangeable or refundable except under one of the following conditions:
Wrong item – the item sent does not match what you ordered.
Mismatched listing – the item does not match the specifications, description, features or information advertised.
Damage on arrival – the item is spoiled, damaged or defective on delivery.
Late delivery – delivery exceeded the timeline set out in our shipping policy.
Evidence You Must Provide
Unboxing video – a continuous recording showing the unopened parcel, the shipping label, the packaging and the item.
First-use video – required where the issue only shows up once the item is used.
Supporting material – photographs, order details or any other document we request.
Submitting Your Request
Email your request to chic.avenue.sb@outlook.com within 24 hours of receiving the item.
Include the evidence listed above — requests made after that 24-hour window, or without it, will not be accepted.
Have a question about a return, refund or exchange? Our team is ready to help.
📧 Email: chic.avenue.sb@outlook.com
🏢 Address: 891, JLN PERAI JAYA 3, BANDAR PERAI JAYA 13700 PERAI PULAU PINANG
🌐 Website: https://chic-avenue-sb.com/contact-us/